Sales terms and conditions

Sales terms and con­di­tions: last updat­ed 12 May 2023

Before mak­ing the pur­chase, the Cus­tomer declares to have care­ful­ly read and accept­ed the fol­low­ing gen­er­al terms and con­di­tions; for ques­tions relat­ing to the terms and con­di­tions, please send an e‑mail to our cus­tomer care:

These Terms and Con­di­tions gov­ern the offer and sale of assets (as defined below) on the site:
The ser­vice is offered by Coop Itin­era Prog­et­ti e Ricerche, based in Livorno Via Bor­ra 35, cod. Tax and VAT num­ber 01170260499 reg­is­tered in the Livorno Com­pa­ny Reg­is­ter with n. reg­is­tra­tion num­ber 01170260499, REA LI num­ber ‑103766, tel. 0586 894 563, pec.

Subject of these General Conditions

These Gen­er­al Con­di­tions gov­ern the gen­er­al rules of the Ser­vices offered by the Oper­a­tor to Cus­tomers, includ­ing through the Web­site.
Il Gestore è l’unico tito­lare del Sito e quin­di tramite esso il Cliente stringe un rap­por­to di prestazione di servizi esclu­si­va­mente con il gestore stes­so, sal­va diver­sa indi­cazione nelle pre­sen­ti Con­dizioni Gen­er­ali.
The Cus­tomer accepts these Gen­er­al Con­di­tions when he requests one of the Ser­vices through the Book­ing Form.
The Cus­tomer is request­ed to read these Gen­er­al Con­di­tions before reg­is­ter­ing and / or before car­ry­ing out any oper­a­tion, to print them and to keep them.

Online booking procedures

To con­clude the Pur­chase Agree­ment for a Prod­uct through the web­site, the Cus­tomer must select the Prod­uct and com­plete the online Order Form in all its parts, which must be con­sid­ered as a con­trac­tu­al pro­pos­al.

Payment methods

The pay­ment of the entrance tick­ets can be made by bank trans­fer or by Pay­Pal / cred­it card (pay­ment is made through the secure pay­ment ser­vice offered by Pay­Pal). The Mines Muse­um there­fore nev­er has access to and does not store the data of the cred­it card used by the Cus­tomer for the pay­ment of the Tick­ets. Any refunds will be issued by bank trans­fer or Pay­Pal depend­ing on the pay­ment method used by the cus­tomer: that is, the refund amount will be cred­it­ed to the same pay­ment method used by the cus­tomer for the ini­tial trans­ac­tion.

Methods of delivery of the Admission Tickets

The Tick­ets are deliv­ered to the Cus­tomer in e‑Mail for­mat (Order Con­fir­ma­tion Email) and must be pre­sent­ed by the Tick­et Hold­er in paper or dig­i­tal for­mat.

Right of withdrawal

Giv­en the nature of the Ser­vice, there is no right of with­draw­al for the Cus­tomer. For every­thing con­cern­ing the Can­cel­la­tion pol­i­cy, please refer to the “Can­cel­la­tion Pol­i­cy” point below.

Cancellation policy

It is pos­si­ble for the Cus­tomer to pro­ceed with the can­cel­la­tion of the booked vis­it in the fol­low­ing ways and terms:

  • If the can­cel­la­tion is made up to 48 hours before the sched­uled date of the vis­it, no penal­ty will be applied and the amount paid will be ful­ly refund­ed by the Man­ag­er;
  • If the can­cel­la­tion is made up to 24 hours before the sched­uled date of the vis­it, an amount equal to 50% of the total amount will be retained by the Man­ag­er;
  • In case of can­cel­la­tion with less than 24 hours’ notice pri­or to the tour, or in case of no-show, the Man­ag­er will retain the full amount.
  • In case of bad weath­er, the vis­it may be post­poned or can­celed and the Man­ag­er will make a full refund of the amount paid.

With­out prej­u­dice to the fore­go­ing, the Man­ag­er reserves the right to can­cel vis­its, giv­ing ade­quate notice to the Cus­tomer, in all cas­es in which there are issues relat­ing to the safe­ty of vis­i­tors, unfore­see­able cir­cum­stances and / or force majeure not depen­dent on the Man­ag­er, and for which the Man­ag­er is unable to pro­vide the request­ed Ser­vice for rea­sons not attrib­ut­able to him.

Regulations for the guided tour including the Mine Descent

In order to under­take the guid­ed tour of the Min­ing Park, includ­ing the Mine Descent, the fol­low­ing reg­u­la­tions must be observed:

  1. the route includ­ing the Mine Descent is only acces­si­ble to adults and chil­dren from 12 years of age only if accom­pa­nied by at least one adult;
  2. the route includ­ing the Mine Descent involves descend­ing via a stair­case to a depth of about 100 metres;
  3. the route includ­ing the Mine Descent is not acces­si­ble for peo­ple with reduced mobil­i­ty or those unable to move inde­pen­dent­ly;
  4. for the route includ­ing the Mine Descent it is manda­to­ry to wear trekking shoes;
  5. the route includ­ing Mine Descent is intend­ed for a min­i­mum of 2 and a max­i­mum of 8 per­sons.

The Man­ag­er reserves the right to can­cel the vis­it in case of non-com­pli­ance with the reg­u­la­tions by the Cus­tomer, and in all cas­es where there are issues relat­ed to vis­i­tor safe­ty, for­tu­itous events, and/or force majeure beyond the con­trol of the Man­ag­er, which pre­vent the pro­vi­sion of the request­ed ser­vice.

Manager disclaimer

The Man­ag­er is not respon­si­ble for:

  • for any dam­age result­ing from the use of the Ser­vices by the Cus­tomer in a man­ner dif­fer­ent from the pro­vi­sions of the Con­tract and / or from the addi­tion­al instruc­tions pro­vid­ed;
  • for any dam­age result­ing from the sus­pen­sion of the Ser­vices;
  • for the fail­ure or incor­rect func­tion­ing of the Ser­vices on spe­cif­ic plat­forms that are not com­pat­i­ble or for which cor­rect func­tion­ing is not guar­an­teed;
  • for any dam­age deriv­ing from unfore­see­able cir­cum­stances or force majeure or from events depen­dent on the fact of third par­ties or in any case not attrib­ut­able to the Man­ag­er.
  • for per­son­al injury, ill­ness, prop­er­ty dam­age or any oth­er loss (direct or indi­rect) or for any expens­es incurred by the Client in con­nec­tion with the ser­vice unless such loss is due to gross neg­li­gence or gross default of the Man­ag­er.
  • for any fail­ures or delays in the per­for­mance of its oblig­a­tions, which results direct­ly or indi­rect­ly from any cause or cir­cum­stance beyond its rea­son­able con­trol. With­out lim­it­ing the gen­er­al­i­ty of the fore­go­ing, such cir­cum­stances are con­sid­ered: out­break of hos­til­i­ties, riots, civ­il unrest, acts of ter­ror­ism, rev­o­lu­tions, acts of any gov­ern­ment or author­i­ty (includ­ing but not lim­it­ed to the refusal or revo­ca­tion of any license or autho­riza­tion) , fire, flood, epi­dem­ic, light­ning, explo­sion, fog or bad weath­er, dis­rup­tion or fail­ure of a util­i­ty ser­vice (includ­ing but not lim­it­ed to elec­tric­i­ty, gas, water or telecom­mu­ni­ca­tions), ren­o­va­tions under­tak­en by the accom­mo­da­tion providers, strikes, lock­outs or boy­cotts, blocks.

Changes to these General Conditions

The Man­ag­er reserves the right to change the con­tent of these Gen­er­al Con­di­tions: the rela­tion­ship will be gov­erned by the text of the Gen­er­al Con­di­tions pub­lished on the Web­site of the Man­ag­er at the time of send­ing the request for use of the Ser­vices by the Cus­tomer. Updates will be indi­cat­ed in the head­er of the text with the date of the last update. The Cus­tomer is there­fore invit­ed to express­ly read the text of these Gen­er­al Con­di­tions always before send­ing the request to use the Ser­vices.

Treatment of personal data (Privacy)

The pro­cess­ing of the Cus­tomer’s per­son­al data by the Man­ag­er will be reg­u­lat­ed with sep­a­rate and appro­pri­ate doc­u­men­ta­tion. See: Pri­va­cy and Cook­ie Pol­i­cy.

Applicable Law, Jurisdiction and Competent Court

The Gen­er­al Con­di­tions and the Ser­vices described there­in are gov­erned exclu­sive­ly by Ital­ian law, by the Com­mu­ni­ty rules of the Euro­pean Union and by the Inter­na­tion­al Con­ven­tions that have effect and are rec­og­nized in the Ital­ian Repub­lic. All the Ser­vices and infor­ma­tion con­tained on the Site are pro­vid­ed in Ital­ian, with­out prej­u­dice to the pos­si­bil­i­ty of pro­vid­ing for the use of oth­er lan­guages.
With­out prej­u­dice to the fore­go­ing, for any dis­pute con­cern­ing the inter­pre­ta­tion, exe­cu­tion and ter­mi­na­tion of these Gen­er­al Con­di­tions and the result­ing rela­tion­ship, in accor­dance with the applic­a­ble leg­is­la­tion, the Ital­ian Judi­cial Author­i­ty has exclu­sive juris­dic­tion and the Court of Livorno is exclu­sive­ly com­pe­tent. Any exclu­sive and manda­to­ry juris­dic­tions and com­pe­tences pro­vid­ed for by sec­tor leg­is­la­tion remain unaf­fect­ed.